Communicating Effectively for Business

Effective communication is a vital tool for any business owner. Your success at getting your point across can be the difference between sealing a deal and missing out on a potential opportunity.

You should be able to clearly explain company policies to customers and clients and answer their questions about your products or services. It is crucial to communicate effectively in negotiations to ensure you achieve your goals.

Communication is also important within the business. Effective communication can help to foster a good working relationship between you and your staff, which can in turn improve morale and efficiency.

This guide will explain the key aspects of both verbal and non-verbal communication, how to listen to and understand others, and how to make the best possible first impression on the people you encounter in and around your business.

Understanding communication

Success in any conversation is likely to be achieved through both parties listening to and understanding each other. Practice the following skills in any business situation where you communicate with others.

Key communication skills

Useful communication skills for building positive interpersonal relationships include:

• active listening
• understanding non-verbal signals
• maintaining eye contact
• assertiveness
• being mindful of people's individual space
• using positive body language
• dealing with different points of view.

Personal awareness skills that help with communication include:

• understanding the benefits of a positive attitude
• awareness of how others perceive you
• self-confidence
• presentation - dressing appropriately for different occasions.

It also helps to consider the circumstances surrounding your communications, such as the situational and cultural context.











source :
https://www.business.qld.gov.au/running-business/marketing-sales/managing-relationships/communicating-effectively/understanding-communication ; diakses pada 7/5/2018; jam 11:21 WIB